1. Eligible Refund Cases
Refunds may be provided for non-delivery, wrong items, damaged products, or duplicated/failed payments.
2. Reporting Window
Please report quality or item issues as soon as possible after delivery, with relevant order details.
3. Refund Method
Approved refunds are processed to the original payment source or as equivalent order credit, as applicable.
4. Non-Refundable Scenarios
Refunds may not apply if delivery failed due to incorrect address/contact details or if product handling guidelines were not followed after delivery.